1.What payment terms do we support?
We support flexible payment terms to ensure smooth international trade:
T/T (Telegraphic Transfer): Typically 30% deposit upon order confirmation, with the remaining 70% balance paid against the copy of the Bill of Lading (B/L).
L/C at Sight: Irrevocable Letter of Credit at sight issued by reputable top-tier international banks.
Other Terms: DP, DA, or credit terms can be evaluated for long-term strategic partners based on order history and credit insurance coverage.
2.What is your Minimum Order Quantity (MOQ) and delivery lead time?
MOQ: Our standard Minimum Order Quantity is 25 metric tons (approx. 1 full 20ft container) per specification. For trial orders or special stock specifications, smaller quantities can be evaluated.
Lead Time: Standard manufacturing lead time is 15 to 25 days after deposit or formal L/C receipt. Stock items or standard coils can be dispatched within 7–10 days.
3.What information should I provide to get a fast quotation?
To help us provide a fast and accurate quotation, please specify:
Product type: GI, GL, PPGI, PPGL, HRC, CRC, etc.
Steel grade/standard: e.g., DX51D, SGCC, Q235B, S250GD, EN 10346, ASTM A653.
Dimensions: thickness, width, coil weight, ID/OD.
Quantity: metric tons or number of containers.
Coating: zinc coating (e.g., Z100, Z275, AZ150, ZM270) or paint specs (PE/SMP/PVDF, top/bottom coating thickness, RAL color).
Surface treatment: chromated, oiled, anti-fingerprint, skin pass, etc.
Destination port and preferred trade terms: FOB, CIF, CFR, etc.
Required delivery time and payment terms, if any.
For urgent inquiries, contact us via WhatsApp or email. Complete information usually allows us to reply within 2 working hours.
4.Do you offer slitting, cut-to-length, and custom profiling services?
Yes, we provide custom processing services:
Slitting: Steel coils can be slit into narrow strips with a minimum width of 30 mm.
Cut-to-Length: Steel sheets can be cut to custom lengths up to 12,000 mm (12 m).
Roofing Sheets: We roll-form base coils into various corrugated and trapezoidal profiles for industrial roofing.
5.How do you guarantee product quality before shipment?
Our state-of-the-art laboratory performs strict testing on every production lot:
Lab Testing: Tensile strength, yield point, elongation, zinc/paint layer thickness, impact testing, and salt spray resistance testing.
Mill Test Certificate: Every shipment includes an official Mill Test Certificate (MTC) conforming to EN 10204 3.1 standards.
6.Can we arrange third-party inspection (SGS, BV, CCIC) before loading?
Yes. We fully welcome independent third-party inspection agencies such as SGS, Bureau Veritas (BV), CCIC, or Intertek to inspect raw materials, dimensional tolerances, zinc thickness, and packaging at our mill or loading port prior to departure.
7.How are steel coils and sheets packaged for export?
We apply heavy-duty seaworthy export packaging to minimize the risk of corrosion and transport damage:
Coils: Each coil is wrapped in anti-rust VCI paper and waterproof plastic film, protected with galvanized steel outer sheets and steel corner protectors, and secured with radial and circumferential heavy-duty steel straps.
Sheets: Cut-to-length sheets are stacked on fumigated wooden pallets, wrapped with VCI/waterproof paper and plastic film, protected with steel corner guards, and secured with steel straps.
Fixation: Coils, bundles, and pallets are secured with wooden chocks and high-strength steel wire ropes inside containers to prevent shifting during ocean transit.
Container Protection: Desiccant bags and container liners can be added upon request.
Compliance: Wooden packaging complies with ISPM 15 requirements.
Inspection: Packaging photos and container loading videos can be provided before shipment.
8.What trade terms (Incoterms) and shipping modes do you offer?
Trade Terms: FOB, CFR, CIF, DDP, and DAP.
9.What is your policy for quality or quantity claims?
In the event of specification variance, shortage, or transit damage, please follow the procedure below:
Claim Filing: Submit a written claim with photos, videos, container number(s), packing list, and a third-party inspection report (where applicable) within 30 days after vessel arrival at the destination port.
Review: Our technical team will review complete claim documents within 2 working days.
Resolution: Valid claims may be resolved through direct compensation, price adjustment, or replacement in a subsequent shipment, subject to mutual agreement.
Carrier/Insurance Claims: For damage or shortage occurring during ocean transit, claims should also be filed with the carrier or cargo insurer. We will provide relevant shipping documents to assist.
Final Terms: This policy is subject to the terms of the sales contract.
